Refund Policy

At Gyanko.com, we strive to make sure you’re satisfied with every purchase. Because most of the products on our platform are digital (e-guides, templates, and other downloadable content), the rules for refunds differ from physical goods. The sections below explain when refunds are available, how to request them, and how we handle chargebacks.

Summary

• Digital products are generally non-refundable once downloaded or access has been granted.
• We consider exceptions for defective files, duplicate purchases, or cases where the product is materially different from its description.
• If you believe you are entitled to a refund, contact us — details below.

When refunds are eligible

Because digital files can be copied immediately after purchase, we normally do not offer refunds for a simple “changed my mind” request once the file or access has been delivered. Refunds may be granted in the following limited situations:

1. Duplicate purchase — you accidentally bought the same product more than once.
2. Defective or corrupted file — the file is unusable and we cannot provide a working replacement in a reasonable time.
3. Product materially different — the product delivered is significantly different from the product description on the product page.

How to request a refund

To request a refund, email support@gyanko.com with:

• Your order number / transaction ID
• Email used for purchase
• Reason for the refund and any supporting screenshots or files

We aim to acknowledge refund requests within 3 business days and will investigate your claim. If we need more information, we’ll ask for it by email.

What happens after we approve a refund

When we approve a refund, we will process it through the original payment processor. Processing and posting times vary by payment method and the customer’s bank or card issuer. In some cases, refunds may take up to 7–14 business days to appear on your statement (processor limits may make this longer).

Platform and payment provider rules

If your purchase was processed through a third-party marketplace or payment provider (for example: Gumroad, Lemon Squeezy, Paddle, Payhip), their terms and timing can affect refunds. These platforms generally allow sellers to set their refund policies, but may also reserve the right to issue or refuse refunds under their own risk and compliance rules. If your order was processed by such a platform, we will follow both our policy and any applicable platform rules when resolving your request.

Chargebacks

A chargeback (dispute filed through your card issuer) is different from a refund. If you file a chargeback before contacting us, it may delay resolution. We will respond to chargebacks with evidence when required by the payment provider. Repeated chargebacks or clear abuse of the refund process may result in restrictions on your account.

Exceptions and merchant discretion

We reserve the right to make exceptions on a case-by-case basis. Our goal is to be fair: if a product is faulty or we made an error, we will make it right.

Changes to this policy

We may update this Refund Policy from time to time. The date of the latest update will appear on this page. Your continued use of Gyanko.com after changes means you accept those changes.

Contact

Email: support@gyanko.com
Please include your order ID and a detailed explanation so we can investigate quickly.